Omli Terms and Conditions

1. Acknowledgment and Acceptance

These Terms of Service ("Terms") are a legal agreement between you and Omli Technologies Private Limited and its affiliates ("Company", "Omli", " we", and "us"). They govern your access to and use of Omli's websites, applications, software, and other online or offline services (collectively, the "Services"), as well as your purchase and use of Omli Products. " Omli Products/ Products" means any hardware or accessories that Omli sells on its own website or through authorized third-party resellers, together with any companion applications provided by Omli.

You must accept these Terms to access or use the Services or Omli Products. By accessing or using any part of the Services, or by purchasing or using any Omli Product, you agree to be bound by these Terms and by all policies incorporated by reference, including but not limited to our Privacy Policy and any service or product specific terms we make available (collectively, the " Policies"). If you do not agree, do not access or use the Services or Omli Products.

We may, in our sole discretion, introduce new features, modify or discontinue features (including by automatic or mandatory updates), update or remove content, or restrict access to some or all of the Services or Omli Products. Further, we may update these Terms from time to time. For changes that are material, we will use reasonable efforts to provide notice (e.g., by posting the updated Terms with a "Last Updated", date, by in-product notice, or by email if you have provided one). Your continued access or use of the Services or Omli Products after the updated Terms take effect constitutes your acceptance of them.

2. Privacy Policy

For information about how we collect, use, disclose, and protect personal data, please see our Privacy Policy available at https://omli.in/privacy-policy By accessing or using the Services, you acknowledge that we may process your information as described in the Privacy Policy. Some features of the Products are designed for use by children; however, the Services (including account management, purchases and settings) are intended for parents and legal guardians. Where required by applicable law, we obtain verifiable parental consent before collecting personal information from a child. Questions about privacy may be directed to contact@omli.in.

3. Eligibility and Use of the Services

You represent and warrant that you are of legal age to form a binding contract, or you are using the Services under the consent and supervision of your parent or legal guardian, who accepts these Terms on your behalf. If applicable law prohibits your use of the Services, you are not authorized to use them. Certain portions of the Omli Services require an Account ("Account"). You agree to provide accurate, current, and complete registration information (including your age where requested) and to promptly update it as needed. Any failure to do so constitutes a breach of these Terms and may result in suspension or immediate termination of your Account.

You are solely responsible for maintaining confidentiality and security of your login credentials and for all activities that occur under your Account including but not limited to the Orders placed through your Account, whether authorized by you or not. You must: (a) keep your password secure and not share it with any third party; (b) notify us immediately of any suspected or actual breach of security or unauthorized use of your Account. Accounts are personal to you and may not be sold, shared or otherwise transferred. To the maximum extent permitted by law, Omli is not responsible for any loss or damage arising from your failure to safeguard your Account credentials. Omli may (but is not obliged to) verify information you provide and may suspend or terminate your Account or restrict features, if we reasonably believe you have violated these Terms or applicable law. You will use the Services only for your internal, personal, non-commercial purposes and in compliance with these Terms and all applicable laws. If applicable law prohibits your use of the Services, you are not authorized to us it.

4. Necessary Equipment

To access and use the Services, you must have a compatible device, software (including the latest version of any required app), and reliable Internet access. You are solely responsible for obtaining, provisioning, maintaining, and securing your device(s), operating system, browser, and network connection. The performance of the Services may be affected by the functionality, configuration, and security of your equipment and network, as well as by third-party outages or limitations for which Omli is not responsible.

Your use of the Services may incur data, SMS, voice, roaming, or other charges from your Internet service provider or mobile carrier. You are solely responsible for such charges. Omli may release updates or new version of the Services, and in some cases, older versions may cease to be supported; you need to download and install updates to continue using the Services.

5. Purchase of Omli Products (Physical Goods)

5.1 Eligibility and Scope. You must be at least 18 years old and able to form a binding contract to purchase Omli Products. This Section applies only to sales of physical goods made by Omli (including via our websites or apps). Sales by third-party retailers are subject to their terms. Terms for digital content and services appear in Section 6.

5.2 Product Information; Errors. We strive to provide accurate, complete and helpful information. However, content (including prices, images, specifications, availability and descriptions) may contain errors or omissions or be incomplete. We may correct any error or inaccuracy, update information, change or discontinue Products, or cancel orders affected by errors at any time, including after you submit an order. If we need to cancel, we'll notify you and (if charged) issue a refund.

5.3 Availability. Display of a Product does not guarantee availability. Quantities may be limited, Products may be available only in certain regions, and we may discontinue any Product at any time.

5.4 Pricing; Taxes; Promotions. Prices may change at any time prior to order acceptance. Unless stated otherwise, prices exclude shipping, handling, customs, duties, and taxes. Applicable taxes and charges will be added at checkout. We do not offer price protection or refunds for price reductions or promotions after order acceptance. We may cancel any order placed at an incorrect price due to typographical or system error.

5.5 Orders; Acceptance; Anti-Fraud. Your order is an offer to buy. We may accept or reject any order in our sole discretion. We may limit or cancel quantities per person, household, account, payment method, or address and may decline to ship where fraud, abuse, or violation of these Terms is suspected. We will notify you if your order is refused, limited, or cancelled, and refund any amounts charged. An order confirmation acknowledges receipt; acceptance occurs only when we dispatch the Product or otherwise indicate acceptance.

5.6 Your Information; Payments. You agree to provide true, complete, and current information (including name, email, phone, billing and shipping address, and payment details) and represent you are authorized to use the payment method provided. You authorize Omli and our payment processors to charge your selected payment method for the full order amount. If the issuer does not authorize payment, we are not liable for any delay or non-delivery.

5.7 Shipping; Delivery; Import. We will arrange delivery to the address you designate. Delivery dates are estimates only and not guaranteed. If a carrier cannot deliver and returns a shipment to us, we may cancel the order and refund you (less any non-recoverable shipping/handling, where permitted by law). For express or premium shipping, any additional fees are your responsibility.

5.8 Title and Risk of Loss. Unless prohibited by applicable law, title and risk of loss pass to you upon our delivery of the goods to the carrier.

5.9 Returns; Refunds; Exchanges. Returns, refunds, store credits, and exchanges for Omli Products are only available as set out in our Limited Warranty and Shipping/Returns Policy (as updated from time to time) and as required by applicable law.

5.10 Warranty. Warranty terms for Omli Products are provided with the Product and/or in our Limited Warranty. The warranty does not apply to software, apps, or other digital services.

6. Purchase of Paid Services (Non-Physical)

6.1 Scope. This Section applies to your purchase and use of non-physical offerings made available by Omli, including subscriptions, in-app purchases, digital content, and third-party content or features (collectively, "Paid Services "). Sales of physical goods are covered in Section 5.

6.2 One-Time Purchases. One-time or consumable purchases are delivered immediately (or made available for download) and are non-cancellable and non-refundable once provided, except where a refund is required by applicable law or by the applicable app-store policy.

6.3 Pricing and Changes. We may change the price of any Paid Service prospectively at any time. Where required, we will give you reasonable prior notice, after which the new price will apply to future purchases (and, for renewals, after the end of your then-current paid period).

6.4 Payment and Billing Authorization. You must keep your billing information accurate and up to date. By providing a payment method, you (a) represent that you are authorized to use it, and (b) authorize Omli (and our payment processors) to charge the total amount due for the Paid Services purchased, including applicable taxes, fees, and adjustments. If your payment method is declined, invalid, or later reversed, we may suspend or cancel access to the relevant Paid Services until the issue is resolved. Amounts billed may vary due to promotional offers you accept, plan changes, taxes, regulatory fees; you authorize corresponding charges to your payment method.

6.5 Personal Use; Account Security. Paid Services are licensed to you for personal, non-transferable use only. You will not share your account or credentials, permit others to use your Paid Services, or resell, transfer, or assign them. You agree to promptly notify Omli of any unauthorized access or use.

6.6 App-Store Purchases. If you purchase Paid Services through a third-party application store (e.g., Apple App Store, Google Play), billing, renewals, cancellations, and refunds are governed by that store's terms. Please manage those purchases directly with the store.

6.7 Taxes and Currency. Prices are exclusive of taxes unless stated otherwise. You are responsible for all applicable taxes.

6.8 Fraud and Misuse. We may refuse, suspend, or terminate any purchase or access to Paid Services where fraud, abuse, chargeback risk, or violation of these Terms is suspected.

6.9 No Cash Value. Digital items, credits, and in-app entitlements have no cash value, are non-redeemable for cash or other consideration, and (unless required by law) are non-refundable and non-transferable.

7. User Content

7.1 Definition. "User Content" means any information, data, text, photos, audio, video, prompts, reviews, posts, or other materials you upload, submit, store, or otherwise make available via the Services.

7.2 Ownership. Except for the limited license you grant below, you retain all rights in your User Content, subject to these Terms and our Privacy Policy.

7.3 License to Omli. You grant Omli a non-exclusive, worldwide, transferable, sublicensable, royalty-free license to host, store, use, reproduce, modify, adapt, translate, create derivative works from, publish, publicly perform, publicly display, and distribute your User Content solely to operate, provide, maintain, protect, troubleshoot, analyze, improve, and develop the Services and future offerings, and to comply with law. Use of personal data and any content that identifies you (e.g., images of your face, recordings of your voice) will be handled in accordance with our Privacy Policy.

7.4 Your Responsibilities. You are responsible for User Content and for ensuring you have all rights necessary to grant the license above. You represent and warrant that your User Content and your use of the Services will not:

7.5 Moderation. Omli may (but has no obligation to) review, remove, refuse, or disable access to any User Content at any time for any reason, including violation of these Terms or law.

7.6 Backups. Omli does not guarantee it can recover deleted content.

8. Omli Content; Third-Party Content

8.1 Omli Content. "Omli Content" means any content made available through the Services other than User Content (including software, firmware, text, graphics, images, audio, video, designs, interactive features, and the overall look and feel of the Services). Omli Content, the Services, and their underlying technology are protected by copyright, trademark, patent, and other laws. Except for the license in Section 9, no rights are granted to you. Do not remove, alter, or obscure any proprietary notices. Our names, logos, and trade dress may not be used without our prior written permission. Third-party names, logos, and marks are the property of their respective owners.

8.2 Third-Party Content and Apps. The Services may enable you to access, install, or use third-party content, apps, games, or services ("Third-Party Content"). Omli does not control and is not responsible for Third-Party Content, including any errors, bugs, availability issues, data practices, or damages caused in whole or in part by Third-Party Content or updates. Your use of Third-Party Content may be subject to separate terms and privacy policies between you and the third party.

9. License to You; Use Restrictions

9.1 Limited License. Subject to your compliance with these Terms, Omli grants you a personal, revocable, non-exclusive, non-transferable, non-assignable, and non-sublicensable license to install and use the client software and apps provided as part of the Services, and to access and use the Services, solely for your personal, non-commercial use. Omli reserves all rights not expressly granted.

9.2 Restrictions. You will not (and will not permit anyone else to):

9.3 Termination of License. If you breach these Terms, the license in Section 9.1 terminates automatically without prejudice to any other remedies available to Omli.

10. Intellectual Property; Feedback

10.1 Ownership. As between you and Omli, Omli and its licensors own all right, title, and interest in and to the Services and Omli Content, including all associated intellectual property rights. These Terms do not transfer any ownership rights to you.

10.2 Feedback. If you provide ideas, suggestions, enhancement requests, or other feedback ("Feedback"), you assign to Omli all right, title, and interest in such Feedback. If an assignment is not effective under applicable law, you grant Omli a perpetual, irrevocable, worldwide, royalty-free, fully paid, transferable, and sublicensable license to use, copy, modify, create derivative works from, distribute, display, and exploit the Feedback for any purpose without restriction or attribution.

10.3 Notice Takedown. If you believe content available through the Services infringes your rights, please notify us with details sufficient for us to identify and assess the material.

10.4 User Due Diligence. You agree not to host, display, upload, modify, publish, transmit, update or share any content that is unlawful, harmful to children, defamatory, obscene, invasive of privacy, hateful, racially or ethnically objectionable, relating to or encouraging money laundering or gambling, infringes IP rights, violates any law in force. You will ensure your account information is accurate and will use the Services only in accordance with applicable law.

10.5 Legal Notices; Grievance Redressal.

11. Third-Party Services, Links, and Integrations

11.1 Scope. The Services may display, link to, interoperate with, or otherwise make available third-party websites, apps, devices, networks, content, promotions, payment processors, app stores, or other services and resources (collectively, "Third-Party Services"). Examples include mobile app stores, cloud or analytics integrations, identity/login providers, internet and carrier services, and freight/shipping partners.

11.2 No Control; No Endorsement. Third-Party Services are not under Omli's control and are provided solely as a convenience. Omli does not endorse, warrant, or assume responsibility for any Third-Party Services (including their content, availability, security, data practices, or performance).

11.3 Separate Terms; Privacy. Your use of Third-Party Services is governed by those third parties' terms and privacy policies, not these Terms or Omli's Privacy Policy. You are responsible for reviewing and complying with the applicable third-party terms, fees, and policies.

11.4 Your Responsibility and Risk. Any access to or interaction with Third-Party Services is at your sole risk. You are solely responsible for: (a) any transactions with third parties; (b) ensuring the compatibility, configuration, and security of any third-party apps/devices you connect; and (c) charges or obligations imposed by third parties (e.g., carrier data fees, in-app purchases).

11.5 App Stores and Payment Processors. If you purchase digital content or subscriptions through an app store or third-party payment processor, billing, renewals, refunds, and dispute resolution are handled by that third party under its terms.

11.6 Third-Party Disputes; Release. Omli is not obligated to become involved in disputes between you and any third party (including other users). To the maximum extent permitted by law, you release Omli and its affiliates, officers, employees, and agents from any and all claims, demands, liabilities, losses, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way related to such disputes or to any Third-Party Services.

11.7 No Duty to Monitor. Except as required by law, Omli has no general duty to monitor Third-Party Services or third-party content, nor to take action regarding how you interpret, use, or act upon such content.

11.8 Single Sign-On and Data Sharing. If you enable a Third-Party Service (e.g., SSO, integration), you authorize Omli to exchange data with that service as necessary to enable the integration. Data handling by the third party is subject to its policies.

11.9 Connectivity Providers. Use of the Services may require third-party network services (e.g., ISPs, mobile carriers). Omli is not responsible for outages, limitations, or security issues attributable to such providers.

12. Termination and Suspension

12.1 By Omli. We may suspend or restrict features, or deactivate/terminate your account or access to the Services (in whole or part) at any time, with or without notice, if we reasonably believe: (a) you breached these Terms or our policies; (b) your use poses security, fraud, legal, or safety risk; (c) you fail to pay fees when due; (d) you engage in abuse, harassment, IP infringement, or unlawful conduct; (e) we are required to do so by law, court/agency order, or a third-party rightsholder; or (f) we discontinue the Services (in which case we will use reasonable efforts to provide advance notice).

12.2 By You. You may terminate your account at any time (e.g., via account settings or by contacting us). Deleting the app or ceasing use will not by itself cancel paid subscriptions purchased via an app stor. Please manage those directly with the relevant store.

12.3 Effect of Termination/Suspension. On termination or suspension: (a) your right to access or use the Services ceases immediately; (b) we may disable or delete your credentials and remove or disable access to any User Content stored in the Services; (c) we may retain and use data as required or permitted by law, to enforce these Terms, or to protect our rights and users (see Privacy Policy for details); and (d) fees already paid are non-refundable except where required by law or expressly stated otherwise (for app-store purchases, the store's refund policy applies).

12.4 Content Preservation. We are not obligated to maintain or return User Content after termination or suspension.

12.5 Appeals. If you believe your account was suspended or terminated in error, you may contact us at contact@omli.in. We will review in good faith but are not obligated to reinstate accounts terminated for cause.

12.6 Repeat Infringers / Illegal Use. Consistent with applicable law, we may terminate accounts of repeat intellectual property infringers or users repeatedly violating legal or policy requirements.

12.7 Survival. The following survive termination of your account or these Terms: Definitions/Eligibility, Physical Goods to the extent applicable to past purchases, Paid Services, User Content, license to the extent necessary to operate or comply with law, Omli/Third-Party Content, License/Restrictions, IP; Feedback, as applicable: privacy, security, limitations, indemnities, disclaimers, Third-Party Services, Governing Law/Dispute Resolution, Termination, and any payment obligations accrued prior to termination.

12.8 No Waiver of Rights. Our election to suspend or terminate does not limit any other remedy available at law or in equity.

13. Disclaimers

13.1 "AS IS" / "AS A V AILABLE." Except for any limited product warranties that Omli expressly provides with physical Omli Products and any non waivable consumer rights under applicable law, the Services and all Omli Content are provided "AS IS" and "AS AVAILABLE" without warranties of any kind. To the maximum extent permitted by law, Omli (on behalf of itself and its licensors and service providers) disclaims all express, implied, statutory, and other warranties, including implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, non-infringement, and any warranties arising out of course of dealing, course of performance, or trade usage.

13.2 No Performance or Accuracy Guarantee. Omli does not warrant that the Services or Omli Content will meet your requirements; be compatible with any device, network, or software; be uninterrupted, timely, secure, or error-free; that defects will be corrected; or that information, outputs, or results will be accurate, complete, current, reliable, or free of harmful components (including viruses, malware, or other harmful code).

13.3 Generative AI and Automated Features. Certain features use machine learning and generative AI (e.g., speech recognition, text-to-speech, content generation, conversational responses). AI outputs are probabilistic and may be incomplete, incorrect, or inappropriate for your context. They do not constitute professional, educational, medical, safety, or parenting advice, and should not be relied on in situations where errors could cause harm. You are responsible for supervising use, especially by children, and for reviewing outputs before acting on them. Omli implements safeguards, but cannot guarantee that all unwanted or erroneous content will be prevented.

13.4 User Content and Third-Party Content. Any information or content posted by users or made available by third parties (including Third-Party Services, apps, stores, content libraries, integrations, carriers, or logistics providers) is the sole responsibility of the person or provider that originated it. You access such content at your own risk. Omli does not control, endorse, or assume responsibility for third-party content, services, terms, privacy practices, availability, pricing, or performance.

13.5 No Duty to Monitor. Except where required by law or our policies, Omli has no general obligation to monitor content or activity, to remove any particular content, or to take action regarding how you interpret or use content you encounter through the Services.

14. Indemnity

14.1 Your Obligation. To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Omli Technologies Private Limited and its affiliates, officers, directors, employees, agents, licensors, and contractors from and against any and all claims, demands, actions, investigations, and proceedings brought by a third party (including regulators), and all related liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

14.2 Fair-Use Carve-Outs. The indemnity above does not apply to the extent a claim is caused by: (i) Omli's gross negligence or willful misconduct, or (iii) defects in Omli hardware covered by Omli's Limited Warranty when used in accordance with documentation.

14.3 Procedure. The Omli Entities will: (i) promptly notify you in writing of any claim (delay will not relieve your obligations except to the extent materially prejudiced), and (ii) reasonably cooperate at your expense. At Omli's option, Omli may assume exclusive control of the defense and settlement (with counsel of its choice); if Omli elects not to, you will not settle any claim without Omli's prior written consent if the settlement imposes obligations on, admits fault by, or provides non-monetary relief against any Omli Entity. Omli may participate with its own counsel at its own expense.

14.4 Continuing Obligations. This Section survives termination of your account or these Terms.

14.5 Limitation of Liability

15. Dispute Resolution

15.1 Governing Law. These Terms and any dispute, controversy, or claim arising out of or relating to them or the Services ("Dispute") are governed by the laws of India, without regard to conflict of laws principles.

15.2 Informal Resolution. Before starting formal proceedings, the parties will try in good faith to resolve the Dispute. Start by emailing contact@omli.in with a brief description and your contact details. We will respond by email. If the Dispute is not resolved within 30 days of receipt, either party may commence arbitration.

15.3 Agreement to Arbitrate (DIAC). Any Dispute shall be finally resolved by arbitration administered by the Delhi International Arbitration Centre (DIAC) under the DIAC Arbitration Rules then in force, which are deemed incorporated by reference.

15.4 Seat & Venue: New Delhi, India (legal seat). Hearings may be virtual or in person as the tribunal directs.

15.5 Tribunal: Sole arbitrator, appointed per the DIAC Rules.

15.6 Language: English.

15.7 Confidentiality: The existence of the arbitration, filings, evidence, orders and award are confidential except to enforce/challenge the award or as required by law.

15.8 Costs: The tribunal may award arbitration costs, fees and reasonable legal expenses in accordance with the DIAC Rules.

15.9 Interim Relief: Either party may seek interim, conservatory or injunctive relief from a court of competent jurisdiction, without waiver of arbitration.

15.10 Courts and Jurisdiction.

15.11 Representative Proceedings. To the extent permitted by applicable law, Disputes will be resolved only on an individual basis and not as a class, representative or collective proceeding without both parties' written consent.

15.12 Time Limits. Claims must be brought within the statutory limitation periods prescribed under the Limitation Act, 1963 (no contractual shortening applies).

15.13 Continued Performance. Unless prohibited by law or the tribunal orders otherwise, the parties will continue performing their non-disputed obligations during a Dispute.

16. General Terms

16.1 Entire Agreement. Except where expressly stated otherwise, these Terms (together with policies referenced in them, including the Privacy Policy, Limited Warranty, and Returns/Shipping Policy) are the entire agreement between Omli and you regarding the Services and Omli Content and supersede all prior or contemporaneous understandings on that subject.

16.2 Severability. If any provision is found invalid or unenforceable by an arbitrator or court of competent jurisdiction, it will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force.

16.3 Assignment. You may not assign, delegate, or transfer these Terms (by operation of law or otherwise) without Omli's prior written consent; any attempt to do so is void. Omli may assign or transfer these Terms, in whole or in part, without restriction (including to an affiliate or in connection with a merger, acquisition, or sale of assets). These Terms bind and inure to the benefit of the parties, their successors, and permitted assigns.

16.4 Notices; Electronic Communications. We may provide notices and other communications (i) by email to the address associated with your account, (ii) by in-app message or push notification, or (iii) by posting within the Services or on our website. Notices by email are deemed given when sent. You agree that electronic communications satisfy any legal requirements for written notice.

16.5 No Waiver. A party's failure to enforce any provision is not a waiver. Any waiver must be in a signed writing and is effective only for the specific instance and purpose given.

16.6 Remedies; Cumulative. Except as expressly stated, the rights and remedies under these Terms are cumulative and do not limit any other rights or remedies at law or in equity.

16.7 Force Majeure. Omli is not liable for delay or failure to perform due to events beyond its reasonable control (including acts of God, labour disputes, internet/provider failures, power outages, epidemics, war, terrorism, government actions). Performance is excused for the duration of the event.

16.8 No Third-Party Beneficiaries. These Terms create no third-party beneficiary rights.

16.9 Headings. Headings are for convenience only and do not affect interpretation.

16.10 Compliance. You will comply with applicable laws and will not use the Services where prohibited.

17. Additional Terms

Additional or product-specific terms, end-user licence terms, or offer-specific disclosures may apply to certain features, content, promotions, or purchases ("Supplemental Terms"). If there is a conflict between these Terms and any applicable Supplemental Terms, the Supplemental Terms control with respect to those features or purchases.

18. Support Period (Security & Maintenance Updates)

Omli actively maintains supported products for security updates and essential maintenance for the periods below, measured from each product's public launch date. After the support period ends, functionality may continue but security updates may cease.

19. Contact